Welcome to our Support

Search for answers to your questions by entering keywords below, or look through our knowledge base.

Issues with Document Upload

Title | Pipe™ supports PDF files so that both documents can be uploaded safely and securely into your transaction.

Improperly formatted PDF files that contain macros may not upload as the file may simply be corrupted—meaning there are metadata issues in the file which occurred during the original document generation, scanning, or some other conversion process has produced an invalid PDF (i.e. one that doesn’t conform to PDF structure standards).

To resolve this issue save as a new PDF file: Programs such as Adobe Reader®, Adobe Acrobat® and Foxit Reader® have a built in ability to correct any PDF structure/metadata issues. Simply opening your PDF and saving it as a new file will remedy this issue and you can upload your file to your transaction in Title | Pipe™