Welcome to our Support

Search for answers to your questions by entering keywords below, or look through our knowledge base.

What is dual authentication?

Dual Authentication is a is an extra layer of security used to make sure that people trying to gain access to an online account are who they say they are. First, a user will enter their username and a password. Then, instead of immediately gaining access, they will be required to provide another piece of information.  Users simply authenticate with a One-Time Passcode (OTP) sent to their device via SMS (text) or phone call. 

In Title | Pipe™ dual authentication is used to create an additional layer of security during:

  • Sign up process
  • When changing specific information associated with your account profile
  • When logging in from a new device
  • When logging in after an extended period of inactivity
  • Additionally, users can modify the frequency of using dual authentication for additional security in their account profile.  For more information how to do this, click HERE